How we protect you

Privacy Policy

This Privacy Policy explains how Zeel Solutions collects, uses, stores and protects personal information.

Last updated: 27 October 2026

1. Introduction

Zeel Solutions Limited ("Zeel Solutions", "we", "us" or "our") is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, contact us, request a demonstration, use our services or otherwise interact with us.

It also explains your rights under applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as amended or replaced where applicable.

We may update this Privacy Policy from time to time. The latest version will be published on our website, with the date of the most recent update shown above.

2. Who We Are

The organisation responsible for the personal information described in this Privacy Policy is:

Zeel Solutions Limited
Solutions House
Pendeford Business Park
Wobaston Road
Wolverhampton
WV9 5HA
United Kingdom

Email: info@zeelsolutions.com
Telephone: 01902 623 590

If you have questions about this Privacy Policy or how we handle your personal information, please contact us using the details above and include "Privacy Enquiry" in your message.

Where we provide software or services to business customers, our role in relation to personal information processed through those services may depend on the circumstances. We may act as a data controller for some activities and as a data processor on behalf of our customers for others.

3. Personal Information We Collect

The personal information we collect depends on how you interact with us and our services. This may include:

  • Contact information: your name, job title, business email address, telephone number, company name and business address.
  • Enquiry information: information you provide when contacting us, requesting a demonstration, completing a form, responding to a survey or communicating with our team.
  • Customer and account information: account details, service preferences, licensing information, relevant correspondence and information needed to manage our business relationship.
  • Support information: details of support requests, communications with our support team and information needed to investigate and resolve technical issues.
  • Recruitment information: CVs, employment history, qualifications and other information you provide if you apply for a position with us or submit recruitment-related information through our channels.
  • Technical information: IP address, browser type, operating system, device information, approximate location derived from technical information, and information about how you use our website.
  • Website usage information: pages visited, links followed, referral sources, visit duration and other usage information collected through server logs, analytics tools or similar technologies.
  • Marketing preferences: your communication preferences, records of consent where applicable, and information about your responses to our communications.

We may also obtain relevant business contact information from publicly available sources, professional networks, business partners and other third parties where permitted by law.

Please only provide personal information that is relevant to your interaction with us. If you provide information about another person, you should ensure that you are authorised to do so and that the person has been appropriately informed where required.

4. How We Collect Personal Information

We may collect personal information:

  • Directly from you when you complete forms, contact us, request a demonstration or communicate with our team.
  • When you use our website, customer portals, support facilities or other online services.
  • When we provide products, software, implementation, training, account management or support services.
  • Through business correspondence, meetings, telephone calls and surveys.
  • From publicly available business sources, professional networks, referrals and business partners.
  • From customers or authorised representatives where necessary to deliver contracted services.
  • Through cookies and similar technologies, subject to applicable legal requirements.

Where we obtain personal information from another source, we will provide the relevant privacy information where required by law.

5. How We Use Personal Information

We use personal information only where we have an appropriate lawful basis and for purposes that are relevant to our business.

Responding to enquiries and arranging demonstrations
To respond to requests, arrange meetings, provide information about our solutions and follow up on enquiries.

Providing products and services
To establish and manage customer relationships, administer accounts and licences, provide software and related services, and fulfil our contractual obligations.

Customer support and service improvement
To respond to support requests, investigate technical issues, maintain service quality and improve our products, website and customer experience.

Business administration
To manage our operations, maintain appropriate business records, administer invoices and payments where applicable, and manage contractual relationships.

Marketing and communications
To send relevant information about our products, services, events, updates and offers where permitted by applicable data protection and electronic marketing laws. You can opt out of marketing communications at any time.

Website operation and security
To operate, maintain and secure our website and services, monitor performance, identify errors, prevent fraud and protect our systems.

Legal and regulatory obligations
To comply with applicable laws, respond to lawful requests, establish or defend legal claims and protect our rights and the rights of others.

Recruitment
Where applicable, to assess applications, communicate with applicants and manage recruitment processes.

We will not use your personal information for a materially different purpose without providing further information or obtaining consent where required.

6. Our Lawful Bases for Processing

Under the UK GDPR, we must have a lawful basis for processing personal information. Depending on the activity, we may rely on one or more of the following:

  • Contract: where processing is necessary to enter into or perform a contract with you, or to take steps you request before entering into a contract.
  • Legitimate interests: where processing is necessary for our legitimate business interests or those of a third party, provided those interests are not overridden by your rights and interests. These interests may include managing business relationships, responding to business enquiries, improving our services and protecting our systems.
  • Legal obligation: where processing is necessary to comply with a legal or regulatory requirement.
  • Consent: where you have given consent for a specific purpose, such as certain marketing activities or the use of non-essential cookies where consent is required.
  • Another lawful basis recognised by law: where applicable and where the relevant legal conditions are satisfied.

The appropriate lawful basis depends on the particular processing activity. Where we rely on legitimate interests, those interests will be assessed against the rights and freedoms of the individuals concerned.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

7. Marketing Communications

We may use business contact information to communicate with you about our products, services and relevant business updates, subject to applicable data protection and electronic marketing laws.

Where consent is required, we will obtain it before sending the relevant marketing communications.

You can ask us to stop sending marketing communications at any time. You can do this using an unsubscribe link, where available, or by emailing info@zeelsolutions.com.

We may retain limited information on a suppression list where necessary to ensure that we respect your request not to receive further marketing communications.

Your decision to opt out of marketing will not prevent us from sending essential service communications, contractual notices or other non-marketing messages where appropriate.

8. Cookies and Similar Technologies

Our website uses essential local storage to remember your cookie preferences. With your consent, we also use Google Analytics to measure website usage and, on pages where it is available, Tawk.to to provide support chat. These optional technologies are not loaded unless you choose to enable them.

Cookies are small files stored on your device. Similar technologies, such as local storage, can also save information in your browser.

Depending on the technologies used on our website, cookies may be used for the following purposes:

  • Essential storage: local storage used to remember your cookie choices.
  • Analytics: Google Analytics, which may use cookies such as Google Analytics identifiers to understand website usage.
  • Support chat: Tawk.to cookies and similar technologies used when you enable the support chat on a page where it is available.

Analytics and support chat are off unless you enable them. You can accept all optional technologies, reject them, or choose separately in Cookie settings. Your choice is stored for up to 180 days, after which we will ask again.

You can open Cookie settings at any time using the button at the bottom of the page to change or withdraw your choice. When you withdraw consent, we stop loading the relevant technology and remove its first-party cookies where possible. You can also manage cookies through your browser settings.

9. Who We Share Personal Information With

We do not sell personal information to third parties.

We may share personal information where necessary and lawful with the following categories of recipients:

  • Service providers and processors: organisations that provide hosting, cloud infrastructure, CRM, email, customer support, analytics, communications, security or other services to us.
  • Professional advisers: lawyers, accountants, auditors, insurers and other professional advisers where necessary.
  • Business partners: where sharing is necessary to provide a service you have requested or to manage a relevant business relationship.
  • Group companies: where applicable and necessary for legitimate business or administrative purposes.
  • Authorities and regulators: where disclosure is required by law or is necessary to protect legal rights, prevent fraud or address security concerns.
  • Business transaction parties: where necessary in connection with a proposed or actual merger, acquisition, restructuring, sale or transfer of all or part of our business.

Where third parties process personal information on our behalf, we will take appropriate steps to ensure that suitable contractual and security arrangements are in place. We only share the information that is reasonably necessary for the relevant purpose.

10. International Transfers

Some of our service providers or business partners may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we will ensure that the transfer is permitted under applicable data protection law and that appropriate safeguards are in place where required.

Depending on the circumstances, these safeguards may include an applicable adequacy regulation or decision, an approved international data transfer agreement or addendum, or another legally recognised transfer mechanism.

You may contact us using the details in Section 2 if you would like further information about relevant international transfers and the safeguards used.

11. How We Protect Personal Information

We take appropriate technical and organisational measures designed to protect personal information against unauthorised access, accidental loss, alteration, disclosure or destruction.

These measures may include access controls, appropriate authentication, security monitoring, staff awareness and procedures for managing information securely.

We seek to ensure that access to personal information is limited to people and service providers who need it for legitimate purposes.

However, no method of transmitting or storing information electronically is completely secure. Although we take reasonable steps to protect personal information, we cannot guarantee absolute security.

If you believe that your personal information has been compromised in connection with our services, please contact us promptly.

12. How Long We Retain Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including meeting legal, regulatory, accounting and reporting requirements.

Retention periods depend on the type of information and the circumstances in which it is processed. When deciding how long to retain personal information, we consider:

  • The nature and sensitivity of the information.
  • The purpose for which the information was collected.
  • The duration of our business or contractual relationship.
  • Applicable legal and regulatory requirements.
  • The need to resolve disputes, enforce agreements or protect legal rights.
  • Whether the information is still required for the relevant purpose.

When personal information is no longer required, we will take appropriate steps to delete it, anonymise it or securely dispose of it, subject to any applicable legal obligations or other lawful grounds for retention.

Where we process information on behalf of a customer, retention and deletion may also be governed by our agreement with that customer and our legal obligations.

13. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have the right to:

  • Access: request a copy of the personal information we hold about you.
  • Rectification: ask us to correct inaccurate or incomplete information.
  • Erasure: request the deletion of personal information in certain circumstances.
  • Restriction: request that we restrict the processing of your information in certain circumstances.
  • Data portability: request certain information in a structured, commonly used and machine-readable format, where the legal conditions are met.
  • Object: object to processing based on legitimate interests or to processing for direct marketing. You have an absolute right to object to the use of your personal information for direct marketing.
  • Withdraw consent: where we rely on consent, withdraw it at any time without affecting processing carried out before withdrawal.
  • Complain: raise a concern with us or complain to the relevant supervisory authority.

These rights are subject to applicable legal conditions and exemptions. They do not apply in every circumstance.

To exercise a right or ask a question about your information, email info@zeelsolutions.com with the subject "Privacy Enquiry".

We may need to verify your identity before responding. We will respond within the period required by applicable law, generally one month after receiving a valid request. Where permitted by law, this period may be extended for complex or multiple requests, and we will inform you if an extension is necessary.

We will not normally charge a fee for handling a request, except where the law permits us to do so.

14. Complaints

If you have concerns about how we handle your personal information, please contact us first so that we can investigate and respond.

You also have the right to complain to the UK Information Commissioner's Office (ICO):

Website: https://ico.org.uk/make-a-complaint/
Telephone: 0303 123 1113

You can find further information about your data protection rights on the ICO website.

15. Third-Party Websites

Our website may contain links to websites, platforms or services operated by third parties.

Those third parties may have their own privacy policies and data handling practices. We encourage you to review their privacy information before providing personal information to them.

We are not responsible for the privacy practices of independent third-party websites or services, except to the extent required by applicable law.

16. Children's Information

Our website and business services are primarily intended for business users and are not specifically directed at children.

We do not knowingly collect personal information directly from children through our general website for purposes unrelated to our services. Where we become aware that personal information has been collected inappropriately, we will assess the circumstances and take appropriate steps in accordance with applicable law.

Some of our business services may involve information relating to workers, applicants or other individuals, including individuals who may be under 18. In those circumstances, the applicable customer arrangements, privacy information and legal requirements will determine how that information is handled.

17. Automated Decision-Making

We may use automated tools to support website operation, analytics, service delivery or business administration.

Where a processing activity involves solely automated decision-making that produces legal effects or similarly significant effects on an individual, we will provide the information and safeguards required by applicable data protection law.

If you would like further information about automated decision-making relevant to your personal information, please contact us.

18. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business, services, technology, legal obligations or data handling practices.

Any revised version will be published on our website, and the "Last updated" date will be amended accordingly.

We encourage you to review this page periodically to stay informed about how we handle personal information.

19. Contact Us

If you have any questions about this Privacy Policy, our use of personal information or your data protection rights, please contact:

Zeel Solutions Limited
Solutions House
Pendeford Business Park
Wobaston Road
Wolverhampton
WV9 5HA
United Kingdom

Email: info@zeelsolutions.com
Telephone: 01902 623 590

Please include "Privacy Enquiry" in your communication so that your enquiry can be directed appropriately.